Frequently Asked Questions
Product Information
What size is the frame?
What size is the frame?
The frame measures 12x16 inches (30x40 cm).
Is the artwork ready to hang?
Is the artwork ready to hang?
Yes! The frame arrives fully assembled and includes wall-hanging pins, no tools needed.
How is the frame protected during shipping?
How is the frame protected during shipping?
Each frame is fitted with protective corner covers, wrapped in bubble wrap, and placed inside a durable, kraft-style shipping box.
What type of paper do you use for your posters?
What type of paper do you use for your posters?
We use premium matte paper (190gsm) for a smooth and durable finish.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Your order typically arrives at your doorstep within 4–8 business days.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
What countries do you ship to?
What countries do you ship to?
At this time, we only ship within the US.
What should I do if my order is delayed or hasn't arrived?
What should I do if my order is delayed or hasn't arrived?
If your order hasn't arrived within the expected time frame, please check the tracking information provided. If you still have concerns, contact us at support@threeowlsnook.com, and we'll assist you in locating your package.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@threeowlsnook.com. We can update the address as long as the order hasn't been shipped.
Returns and Refunds
Do you accept returns for buyer’s remorse or style changes?
Do you accept returns for buyer’s remorse or style changes?
All custom items arefinal sale. We do not offer returns, exchanges, or refunds for change of mind, sizing issues, or design tweaks once production has started.
What if my print arrives damaged or incorrect?
What if my print arrives damaged or incorrect?
We stand behind every piece. If your order arrives with a defect or the wrong design, please contact us at support@threeowlsnook.com within 7 days of delivery and include a photo of the issue. We will send a replacement or issue a full refund, your choice, at no additional cost.
Who covers shipping for replacements?
Who covers shipping for replacements?
If the error or damage is on us, we’ll cover all shipping costs for the replacement.